Online Travel Administrator
Join Easy Travel Global as an Online Travel Administrator and play a pivotal role in ensuring seamless travel experiences for our clients. Based in Medan, Sumatera Utara, you will be responsible for managing administrative tasks related to online travel bookings, customer service, and internal operations. Our company is a leading travel agency in Indonesia, known for our commitment to excellence and customer satisfaction. We offer a dynamic and collaborative work environment where you can grow and develop your skills.
As an Online Travel Administrator at Easy Travel Global, you will handle daily tasks such as booking flights, hotels, and tours for our clients. You will also manage customer inquiries, process payments, and ensure that all travel documents are accurately prepared. This role is perfect for someone who is detail-oriented, organized, and passionate about travel.
📋 Tanggung Jawab Pekerjaan
- Manage online travel bookings for flights, hotels, and tours using our in-house booking system and third-party platforms like Traveloka and Agoda.
- Process customer inquiries and provide excellent customer service, ensuring a positive travel experience.
- Coordinate with travel suppliers and service providers to secure the best rates and availability.
- Prepare and send travel itineraries, confirmations, and other travel documents to clients.
- Handle payment processing and ensure timely and accurate billing.
- Monitor and update booking records, tracking the status of all reservations.
- Assist in the organization and execution of travel events and promotions.
- Collaborate with the marketing team to support travel packages and special offers.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Tourism, or a related field.
- Minimum of 2 years of experience in travel administration, customer service, or a similar role.
- Proficiency in using Microsoft Office Suite, particularly Excel and Outlook.
- Familiarity with travel booking systems and third-party platforms like Traveloka and Agoda.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Detail-oriented with a keen eye for accuracy.
- Fluent in both English and Indonesian.
🛠️ Keahlian
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