Customer Service & Export Manager - PZ Cussons

Join PZ Cussons, a global leader in consumer goods, as a Customer Service & Export Manager in Tangerang Selatan, Banten. In this pivotal role, you will oversee the end-to-end Order-to-Invoice (O2I) process for Intercompany Operations, ensuring seamless coordination between internal departments and external partners. This role is crucial for maintaining high customer satisfaction and driving export sales growth.

As the Customer Service & Export Manager, you will be responsible for managing customer relationships, handling inquiries, and resolving issues efficiently. You will also play a key role in expanding export markets, leveraging your expertise in international trade and customer service. With PZ Cussons, you will have the opportunity to work in a dynamic and supportive environment, contributing to the company's global success.

Daily, you will interact with various stakeholders, including internal teams and external clients, using tools like SAP and other proprietary systems. Your strong communication skills and strategic thinking will be essential in this role, as you navigate the complexities of international trade and customer service.

📋 Tanggung Jawab Pekerjaan

• Oversee the end-to-end Order-to-Invoice (O2I) process for Intercompany Operations.
• Manage and maintain customer relationships, ensuring high levels of satisfaction.
• Handle customer inquiries and resolve issues promptly and efficiently.
• Coordinate with internal departments to ensure seamless operations.
• Drive export sales growth by identifying and expanding new markets.
• Utilize SAP and other proprietary systems to manage and track customer data.
• Develop and implement strategies to improve customer service and export performance.
• Monitor and report on key performance indicators (KPIs) to ensure operational excellence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, International Business, or related field.
• Minimum of 5 years of experience in customer service, export management, or a related field.
• Proven track record in managing customer relationships and driving export sales.
• Strong knowledge of international trade regulations and practices.
• Proficiency in using SAP and other relevant software tools.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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