Performance & Customer Experience (CX) Manager - F&B Industry

Join Richeese Factory, a leading name in the F&B industry, as our Performance & Customer Experience (CX) Manager in Bandung, Jawa Barat. In this dynamic role, you will spearhead initiatives to elevate customer satisfaction, optimize marketing strategies, and drive overall business performance. With a team of passionate professionals, you'll have the opportunity to shape the future of customer experience in a rapidly growing company.

As our Performance & Customer Experience (CX) Manager, you'll be at the forefront of transforming customer interactions and enhancing brand loyalty. You'll work closely with cross-functional teams to implement data-driven strategies using tools like Google Analytics, Hotjar, and CRM systems. This role offers a unique chance to make a tangible impact on customer satisfaction and business growth, all while being part of a vibrant and innovative team.

📋 Tanggung Jawab Pekerjaan

• Lead and manage customer experience initiatives to enhance satisfaction and loyalty.
• Develop and implement data-driven marketing strategies using tools like Google Analytics and Hotjar.
• Analyze customer feedback and market trends to identify opportunities for improvement.
• Collaborate with cross-functional teams to ensure seamless integration of customer experience strategies.
• Monitor and report on key performance indicators (KPIs) related to customer experience and business performance.
• Stay updated with industry best practices and emerging trends in customer experience.
• Conduct regular customer satisfaction surveys and analyze the results to drive continuous improvement.
• Manage and mentor a team of customer experience professionals.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer experience management, marketing, or a related field.
• Proven track record of successfully implementing customer experience strategies.
• Strong analytical skills with proficiency in tools like Google Analytics, Hotjar, and CRM systems.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Certification in customer experience management or related fields is a plus.
• Fluent in both English and Indonesian.

🛠️ Keahlian

Lowongan Terkait